Ordering Policy

Please take a moment to review our product ordering policy and delivery turn around times prior to placing an order. This will help us cater to you better.

  • Items in general have all relevant details and description provided to avoid misinterpretation or misunderstanding. We are not liable for information overlooked or misconstrued.
  • Orders are generally processed between 7 to 10 working days. May be delivered sooner based on in stock variety or lead time.
  • Outside Karachi, orders are only considered confirmed for processing after payment is received.
  • Payment must be made in 3 working days to avoid order cancellation.
  • Orders within Karachi will require advance payment if the order is a bespoke bulk order, or a handmade request valued at 4500/- or more.

General processing information:
  • Custom Zippers, Totes, Drawstrings and Cushion Covers require 10-14 working days. Exceptions can be considered based on quantity and purpose of order for facilitation.
  • Frames require minimum 5 working days.
  • Coasters require minimum 5 working days.
  • Magnets require minimum 5 working days.
  • Baby Books require minimum 10 working days.
  • Handmade albums and other keepsakes have a 3 week delivery wait time.

Essentials

  1. Orders may not be canceled once placed.
  2. Orders canceled at the door will entail delivery charges to be cleared by customer.
  3. Orders canceled at the door will ban future orders with Firefly.
  4. Discounts and promotions are at discretion and may start / end as and when appropriate, conditions to be applied.
  5. Free delivery is applicable on handmade keepsakes, bulk orders and as per promotional offer.
  6. Custom requests can be addressed to smiles@whimsical-firefly.com
  7. Our deliveries in Karachi are handled by our team members; they are not riders, and they are not delivery boys. Please regard and respect them.
  8. We do not process refunds or exchanges. If however, an item is unfulfilled, incorrect, or received damaged / defected, please email smiles@whimsical-firefly.com with your order number or reference and we shall address it for you either with a replacement or credit toward another order.