Delivery timelines might be impacted or delayed due to the current gifting season. Items are made to order. Please check product descriptions for processing time and communicate requirements prior to placing orders. COD is for Karachi only. Now accepting Credit / Debit Cards! Select at checkout for Visa / Mastercard payments

Ordering Policy

Please take a moment to review our product ordering policy and delivery turn around times prior to placing an order. This will help us cater to you better.

  • Items in general have all relevant details and description provided to avoid misinterpretation or misunderstanding. We are not liable for information overlooked or misconstrued.
  • Orders needed urgently can be requested and billed accordingly but only on the condition of possibility. We request customers to be communicative to allow smooth functioning of order process. If an urgent order is not possible, it will not be catered to.
  • If you've requested an urgent delivery and it has been informed it isn't possible, please confirm if you still require the order for the team to process it in standard processing time. The time frame will commence the day you confirm.
  • Individual product timelines are listed in product descriptions.
  • Outside Karachi, orders are only considered confirmed for processing after payment is received.
  • Cash on Delivery is only available for Karachi
  • All other cities must pay via bankwire / atm transfer / direct deposit / or JazzCash - easypaisa
  • Credit Card / Debit Card payments may be processed via the respective option at checkout. 
  • Payment must be made in 3 working days to avoid order cancellation.
  • Orders within Karachi will require advance payment if the order is a bespoke bulk order, or a handmade request valued at 4500/- or more.
  • For all customer service queries, order follow ups, discrepancies or changes, please email us at 

General processing information:
  • Custom Zippers, Totes, Drawstrings and Cushion Covers require 15-18 working days. Exceptions can be considered based on quantity and purpose of order for facilitation.
  • Passport Covers and File Covers require 18 working days.
  • Janamaz are under an 18-21 working day production turn around time
  • Frames require minimum 4-6 working days.
  • Coasters require minimum 3-5 working days.
  • Magnets require minimum 2-4 working days.
  • Baby Books require minimum 5-7 working days.
  • Handmade albums and other keepsakes have a 3 week delivery wait time.
  • Any of these items may be requested for earlier delivery upon communication.
  • Urgent orders needed within 2 working days may be expedited with express shipping (limited to mugs, magnets, journals, notebooks, notepads, frames, in stock zippers and in stock totes or bespoke giveaways)
  • In stock items may ship earlier than mentioned delivery turn around times.
  • 90% of our production is made to order and prepared once an order is received.
  • These timelines may be affected during seasonal offers including the anniversary sale, annual love, light and gratitude sale, Mother's Day, Father's Day, Independence Day, Ramadan / Eid, Eid ul Adha, Holidays around December and New Year.


  1. Orders may not be canceled once placed.
  2. Orders canceled at the door will entail delivery charges to be cleared by customer.
  3. Orders canceled at the door will ban future orders with Firefly if delivery charges are not cleared.
  4. Discounts and promotions are at discretion and may start / end as and when appropriate, conditions to be applied.
  5. Free delivery is applicable on handmade keepsakes, bulk orders and as per promotional offer.
  6. Custom requests can be addressed to
  7. Our deliveries in Karachi are handled by our delivery partners. Please regard and respect them.
  8. We do not process refunds or exchanges. If however, an item is unfulfilled, incorrect, or received damaged / defected, please email with your order number or reference and we shall address it for you either with a replacement or credit toward another order. Items broken or damaged in transit may be replaced or refunded based on communicated details and way forward.
  9. We cannot be held liable for delays due to strikes, market closures, or any external elements enforced by the government or otherwise.
  10. Your contact information / delivery details are only used to deliver your order. We do not send out additional follow ups or confirmation messages regarding orders. Please ensure you enter correct and valid information especially in terms of your email address for us to communicate with you.

Customized Requests.

  1. We do not offer proofing or drafts for customized orders for majority of our product range. You may convey your requirements and specifications for us to work with. 
  2. Drafts may be shared for bulk orders or items which require mass printing.
  3. B2B orders are processed under The Willow and may be addressed as such via email once your brand is on board as our client. 
  4. We cannot show process work or progress on handmade requests due to the nature of work and output.
  5. We do not print copyrighted images or artworks. We may design something new based off as inspiration but will not reproduce someone else's work.
  6. We request our designs not be reproduced under the guise of reference through other creatives and businesses.