Please check for delivery timelines with individual products prior to placing an order to avoid disappointment. ❤ COD is for Karachi only. Now accepting Credit / Debit Cards! Select APG at checkout for Visa / Mastercard payments.

FAQs

Frequently Asked Queries

Do you ship to other cities?
We are Karachi based but offer shipping all over Pakistan as well as international destinations.

What are your delivery charges?
150/- is flat rate shipping for Karachi, 650/- is express shipping needed within two working days. 250/- for intercity, 450/- for mugs + special handling intercity. For international shipping, a quote is generated based on volume + weight of final items based on destination.

What are your delivery charges?
You can now pay via credit / debit card via the APG integration at checkout. Your will be redirected to a secure checkout portal to pay for your order. 

Can we customize text on the products?
On majority of our merchandise, customizations are available, please check with us, custom charges will apply.

Can you show me a sample of the custom design?
Sorry, we do not offer drafts or revisions of custom gifts unless they're being printed in bulk or the design / illustration is specifically being commissioned and is paid for separately.

Minimum order quantity for customized items?
Keychains - 3
Magnets - 6
Coasters - 6

Where is your shop located?
We're an online store but have some fab stockists you can visit for quick pick me ups! Please note, only best sellers are stocked at these locations:

Springs Store
15-C, 13th Lane، Khayaban-e-Bukhari, Bukhari Commercial Area Phase 6 DHA

Tadabbur Books
Shop No 1, 26th Residence Building, Plot 26C, Ittehad Lane 6, Ittehad Commercial Phase 6, DHA, In Lane Of Jardin Restaurant, opposite Memon Medical Lab

Ensemble - Xanders
 C 32 E St, Block 4 Clifton

Sugar Drizzle
B-2 Miran Mohammad Shah Road KDA Scheme-1, Next to SPAR

I placed an order and made a payment, but haven't heard back.
Please always email us a receipt to smiles@whimsical-firefly.com 

I received a damaged / incorrect item, what shall I do?
Please email us with your concern, we'll have it looked into asap.

Can I exchange an item?
By default, items are made to order -- specifically for you when you place a request with us. We do not offer exchanges. 

What is your refund policy?

  • If an item is unfulfilled, is incorrect, or received damaged / defected, please email smiles@whimsical-firefly.com with your order number or reference and we shall address it for you either with a replacement or credit toward another order.
  • Items broken or damaged in transit may be replaced or refunded based on communicated details and way forward as discussed with customer
  • Items such as fashion masks, scarves, mugs, aprons, table mats, tote bags, cannot be exchanged or swapped for another

How can I add an item to my order?
Email us at smiles@whimsical-firefly.com with your order number and let us know which item(s) to add.

Your prices are too expensive, please give some discount?
We're happy to offer promotional offers and year round sales which you can shop from. Our products are a labor of love and we pay close attention to the quality we offer. 

Can you print artwork I share with you?
Unless the artwork is originally yours or a logo of the company you work with, we don't print artwork which isn't ours. The design has some input from us if it is printed.

Do you do giveaways or favors?
Yes we do! 

The textile items take too long, I need my order urgently.
Sorry, we cannot commit to quicker turn arounds for our textile items.

Can you gift wrap my order?
Please discuss your requirements with us via social media or email. We'll share what we can do for you on the house, and what will be billed additionally.

I'm in Pakistan, but not in Karachi -- how can I place an order?
You can place your order via the website, select bank transfer as a payment option and share the address details with your city for shipping. Once the order is placed, an email is generated with account details. Make a payment to the account and send us a screenshot or receipt. We'll update your payment, process your order, and ship it over.

I'm abroad, but want to place an order for local delivery -- how can I place an order?
You can place an order via the website. In the shipping / delivery address you can mention the address you'd like the order to be delivered, to. If this is a gift, you can mention it and pay via bank / online transfer. And we'll ship the items after they're processed. If you'd like someone to receive on your behalf, and they'll pay on your behalf as well -- you can select cash on delivery (for Karachi only)

I want to order for a loved one for their birthday / anniversary / wedding and have it delivered to them directly. How can I do so?
You can order via the website and mention their contact number and address for delivery. You will select bank / online transfer as a mode of payment.

I'm abroad, and want to order, how can I pay?
We accept payment via PayPal but will need to add 12% of the total amount to your order bill (this helps us cover the deductions on conversion rates to receive the amount in Pakistan)